Contractor Information
When it comes to serving contractors, Stewart Supply’s goal is quite simple: deliver your complete order on-time and with 100% safety. Our professional team is here to ensure your satisfaction at every turn-from the time you place your order to the minute it's delivered. Stewart's comprehensive inventory of roofing materials and accessories gives you direct access to everything you need to keep your customers happy, too. Plus, our rooftop delivery service means we can deliver your materials exactly where they're needed-saving you time and effort, and minimizing jobsite risk.
Equipment
Since 1954, Stewart’s has invested in the best modern equipment available. We offer a diverse fleet of trucks that includes lifting equipment such as boom and conveyors.
Re-roof Access
We've always taken a partnership approach with contractors. You can help us ensure your order is safely delivered on time; please check the following items prior to placing your order:
- What is the condition of the driveway? And, will it support a 75,000 LB/GVW truck?
- Is the driveway narrow, winding, or steep?
- Are there any wires, power lines, or tree branches hanging over the driveway blocking boom or conveyor access?
- Are there any vehicles in the driveway or blocking access to the driveway?
- Has a dumpster or work trailer been put in the driveway prior to Rooftop Delivery?
- Do we have a property-owner signed Delivery Release allowing us to access the driveway?
New Construction Access
Prior to delivery please be sure all new construction access roads are graveled and capable of supporting 75,000 LB/GVW trucks. Large trucks get stuck easily and may require towing, which of course, adds time delays and extra costs. If we believe we cannot load the roof without getting the delivery truck stuck, we will make every attempt to contact you for instructions while at the job site. Please inform your general contractor that towing costs will be charged to you. (We recommend you pass them on to your general contractor.)
Roof Structures
From time to time, a roof's structure may be unable to handle the added weight of delivered materials. So, before calling for Rooftop Delivery, please check your customer's roof structure. Because Stewart’s team members aren't qualified inspectors, the contractor and/or building owner should verify the roof structure's safety. If the roof structure is determined unsafe to handle the weight, we may require a Delivery Release Authorization to be signed by the contractor or homeowner before loading begins.
Roof Staging and Safety Equipment
There's been a lot of discussion about staging and safety materials, including questions like: "What materials are required? Who applies the materials? What pitch will be loaded? And who pays?" At Stewart Supply, our position is this: any roof deck high or steep enough to require staging and safety materials for application also requires much of the same for delivery. With the exception of concrete tile, it is generally an advantage to our customers that we provide safety, and staging materials, along with Rooftop Delivery.
At Stewart’s we train our crews on proper location of staging delivered materials. So, we will stage and load these materials to help save you valuable time and labor. And this also helps avoid issues over job-site readiness.
Please be advised that we do not load tarped roofs. If we arrive at your job site and the roof is tarped, we will make every attempt to contact you and make arrangements for a successful delivery. If we have to bring the order back to the Stewart’s yard for a later delivery, your order will be billed an additional re-haul charge.
Specialty Products
Because some heavier shake/slate simulated products may need to be spread over the roof deck and not entirely on the ridge, it's important that we work together to ensure a successful delivery. That's why we ask you to tear-off and re-felt the roof before delivery. Any real slate, concrete tile, and/or clay tile orders from any of our Arizona branches will be delivered by ground drop only, and will be price quoted on a per job basis.
Power Lines
As a standard safety practice, we maintain a minimum of 10-foot clearance from ALL power lines at ALL times. If we cannot deliver your rooftop order due to this minimum clearance requirement, or a power line obstruction, we will make every effort to contact you from the jobsite to make other arrangements. Because we always keep our delivery team's safety in mind, this is a non-negotiable policy.
Delivery Times
We understand how important it is that you to maintain the schedule of your job. That's why we now have a GPS tracking systems on our entire fleet of rooftop delivery trucks. So, we'll work hard to meet your requested delivery schedule. However, we cannot make firm commitments as to the exact time-of-day your order will be delivered. We schedule for: 1) First AM deliveries; 2) AM before Noon deliveries; and (3) PM afternoon deliveries. We will let you know the timeframe when you place the order.
Cancellations and Re-Schedules
If you must cancel or re-schedule an order, please do so at least 24 hours before the delivery date. Orders are routed, staged, and loaded on our trucks the afternoon prior to delivery. It takes several hours to complete this process.
